Shipping policy

Shipping Policy

Shipping included

Shipping is included in the final price for selected countries during launch. There is no extra delivery fee at checkout for eligible orders.

Delivery availability

We currently ship to selected countries and cities during our launch period. Delivery availability may depend on the customer’s location.

If your country or city is not available yet, please contact us at support@lanbena-cosmetics.store and we will confirm if delivery is possible.

Processing time

Orders are usually processed after order confirmation. Processing times may vary depending on product availability and delivery destination.

Delivery time

Delivery time depends on the destination country and city. After your order is confirmed, we will provide the estimated delivery time when available.

Tracking information

Once your order has been processed and shipped, we will send the tracking number to the email address or phone number provided during checkout.

Please make sure your email address and phone number are correct before placing your order. Lanbena Cosmetics is not responsible for delays in tracking updates caused by incorrect contact information.

Tracking updates may take some time to appear after the shipment is created, depending on the courier and destination country.

Shipping address

Please make sure your shipping information is correct before confirming your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details.

Customs, duties, and import fees

If any customs duties, taxes, or import fees apply in the destination country, they may be the responsibility of the customer unless stated otherwise.

Lost or delayed orders

If your order is delayed, please contact us and we will help check the delivery status. Delivery delays may happen due to customs, courier delays, incorrect address information, or other circumstances outside our control.